While there are many things we do to mitigate the risk associated with shipping fresh and frozen food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of FedEx, UPS, or USPS. Therefore, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Rustic Inn Café & Gifts is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am and 8 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2 or more days before your event. All of our pies should arrive frozen and should be kept frozen prior to use to preserve freshness.

In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. Rustic Inn Café & Gifts reserves the right to schedule the arrival of your order earlier than estimated to prevent delays, based on operational conditions.

Rustic Inn Café & Gifts is not responsible for delays in transit caused by high package volume, weather, mechanical errors, strikes, natural disasters, terrorism safety control, local carrier misscans, or inaccurate/incomplete shipping information.

We do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. Rustic Inn Café & Gifts is not responsible for packages that require a signature but are not delivered because no one is home to sign.

Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a $20 address change processing fee will apply to your order. Once an address modification is requested, carriers require one business day to process the change, which may delay the package. Rustic Inn is not responsible for delays in transit caused by address modification.

There are no returns, refunds, or cancellations allowed on any orders that have shipped.

All packages are shipped via UPS or FedEx, and therefore we cannot ship to P.O. Box addresses.